Easy Returns And Exchanges

RETURN AT CUSTOMER DISCRETION

All returns require a Return Merchandise Authorization (RMA). Returns without an RMA are not the responsibility of Wholesalebulbs.net.  An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards and owners manuals. Returns will be charged 20% restock fee unless a replacement order of equal or greater value is placed at the time of the RMA. The restock fee is not a penalty. It is a costly process to prepare for resale and restock product made of glass and gas. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.

SPECIAL ORDER AND NON-STOCK ITEMS

Return or order cancellation of special order items will be charged between a 35% to 65% restocking fee. The amount is determined by the manufacturer/supplier of the product. If you are not certain about the product to order, please contact a customer service agent who will assist you in making the proper selection.

DAMAGE IN SHIPPING

The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Credit will be issued for the exact number of fluorescent tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.

DEFECTIVE PRODUCT

Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. Statement of "Average Life Hours" does not designate warranty. At Wholesalebulbs.net, we warranty all products to be free from defects for 60 days from the date of purchase regardless of manufacturer's warranty.  During those 60 days, if Wholesalebulbs.net decides to bring back the defective product when replacing it, Wholesalebulbs.net will be responsible for the freight cost.   


SHIPPING AND WEBSITE ERRORS

Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.

Shipping Policy


Shipping costs are calculated at the time of purchase and determined by product weight and quantity. The standard shipping fee for most products is $9.95, and will be boxed together. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska and Puerto Rico may incur additional shipping charges as will shipments to Canada.  Arrangements may be made to pick up the order at our City of Industry, CA location. If you wish to cancel your order, call our Customer Service Department during normal business hours at
877 239 2852.

Your order will typically be delivered in 4 to 6 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.

All internet orders ship via UPS Ground. Shipments to PO Boxes may incur additional charges. Options such as overnight and orders outside the continental U.S. need to be handled by a customer service.  If the order was placed during standard business hours (8:30-6:00 CST Monday-Friday), customer service must be contacted within one hour of placing the order or wholesalebulbs.net will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, customer service must be contacted before 10:00 am CST the next business day.

Price Matching

If you find a product at a lower price, including shipping and handling, wholesalebulbs.net will beat it by 10%. The item must be currently for sale at another online store and must be an identical, branded item that contains the same features. If you find an item that fits these criteria, please print the ordering page, with shipping and handling costs included, and contact a customer service manager within 10 days of the purchase.

Exclusions


Wholesalebulbs.net will not match competitors' special offers, rebates, financing offers, clearance/closeout prices, or prices on used, damaged, returned, open box or display merchandise. For questions regarding any of our policies, contact our customer service at 877 239 2852.

 

EXCHANGES

 

If you would like to exchange an item for another, exchanges are processed like a return and reissued as a new order. You will receive a credit for the item(s) you are sending back after they are received and you will pay separately for the exchange order placed.

Because of the time involved in shipping and processing your exchange, (up to 14 days), you may elect to place a new order right away rather than wait for your exchange to process. If you prefer, you may place a new order immediately and simply return the unwanted item(s)  Remember, you must request an RMA from Wholesalebulbs.net before shipping anything back.  On all exchanges involving consumer error, freight on second order AND return are the sole responsibility of the customer

Please send your Returns and Exchanges to :

Wholesalebulbs.net
Attention: Returns Processing - 18042 Cortney CT. - City of Industry, CA. 91748


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