Frequently Asked Questions



Shipping and Delivery
Q: How can I track the status of my online order? top
A: When you purchase energy efficient light bulbs from us, a shipping confirmation is emailed to you as soon as your order has been shipped. This shipping confirmation email will allow you to track the status of your order. You may also log in to track your order.

Q: Will you substitute items that might not be available? top
A: Yes, reserves the right to substitute comparable items if necessary

Q: Can I return or exchange my purchase if I don't like it?  top

Returns If for any reason, you are not completely satisfied with your purchase, you may return it within 21 days from the original purchase date. Merchandise must be returned and received unused, in the original packaging, with the original shipping invoice, to receive a full credit in the original form of tender. Items purchased with coupons or via a special promotion may result in adjusted refund amount. It may take up to 15 business days to process your return and credit your original form of tender. Returns or exchanges made after 21 days from the purchase date will be issued a merchandise credit. All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 35% restock fee. An RMA must be requested within 21 days of the original invoice date for non-defective product. To request an RMA, please email us at or call us at 877 239 2852.  Be sure to include in the email subject line your order # and the words RMA REQUEST.  All sales are final after 21 days from purchase date. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards and owners manuals. Returns will be charged 20% restock fee. The restock fee is not a penalty. It is a costly process to prepare for resale and restock product made of glass and gas. Shipping charges are non-refundable. When returning product,you must use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.  

Exchanges: stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 21 days of the order date. A Restocking Charge of 20% will apply to all items returned where has made no error in merchandizing or shipping.  Refunds will be made by original form of tender. All returns must arrive in its original packaging and all freight charges for the return of goods are to be paid by the customer.  Please email us at to request an RMA or call us at 877 239 2852 to obtain a Return Merchandise Authorization (RMA) before returning any product. Be sure to include in the email subject line your order # and the words RMA REQUEST.  The restock fee is not a penalty. It is a costly process to prepare for resale and restock product made of glass and gas. Shipping charges are non-refundable. When returning product, you must use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.  For replacement goods, simply order them online at

Q: How do you handle special order and non-stock items returns? top
A: Return or order cancellation of special order items will be charged between a 35% to 65% restock fee. The amount is determined by the manufacturer/supplier of the product. If you are not certain about the product to order, please reference our education section on the website located under the Education tab. Please be sure to review the section within Education that reviews ALL YOU NEED TO KNOW BEFORE PURCHASING YOUR FLUORESCENT BULBS. If after reviewing this information you are still unsure of what bulbs to order please contact our customer service representative by email or phone and we will assist you in making the proper selection. All sales are final on special order bulbs. However, we will accept returns for special order bulbs under the following conditions: 
- Hardware failure within the warranty period;
- Items that were shipped incorrectly;
- Products with stated warranties.

Q: How does handle returns for damage in shipping?  top
A: The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. A picture of the freight upon arrival is helpful for you to keep on record as well. Credit will be issued for the exact number of fluorescent bulbs or tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.

Q: What is the Warranty on LifeLamp Branded LED bulbs? top

Limited Warranty LifeLamptm LED bulbs Policy

36 month Limited Warranty on LifeLamptm LED Products

For a period of 36 months from the date stamp on our LifeLamptm LED bulb, LifeLamptm LED products are warranted to function properly and be free of defects in materials and workmanship. Should a LifeLamptm LED bulb fail during the warranty period, you should email for an RGA form which will be sent to you. This RGA form must be included in the return shipment to receive credit. Once you receive the RGA, please return it freight pre-paid to:

Décor Connect LifeLamp RGA# (include issued # here) /

3700 W Sherbrooke Drive, Mequon, WI 53092.

Customer is responsible for the safe passage of defective products back to Décor Connect. We suggest using a freight service that allows you to track such shipments. We urge you to properly pack each fragile LED bulb carefully with protective wrapping to prevent breakage during transit. For proper credit, all LifeLamp tm LED Products must arrive without breakage to receive credit. Once we receive LifeLamptm LED Product shipment, we will repair it or at our option, replace it at no charge, and pay the cost of shipping it back to you.

Limited Warranty on Service & Repairs

Service work, repairs, replacement parts and modifications are warranted to be free of defects in materials or workmanship for the remainder of the original 36 month warranty or one year from the date of shipment from our factory after repair or service, whichever is longer.

This warranty is void if in our opinion the instrument has been damaged by accident, mishandled, altered, serviced, or repaired by the customer. In the event of such misuse/abuse by the customer, costs for repairs plus two-way freight costs will be borne by the customer. LifeLamptm LED bulbs found defective should be returned to the factory carefully packed, as the customer will be responsible for freight damage.

Incidental or consequential damages or costs incurred as a result of product malfunction are not the responsibility of Décor Connect

Warranty Administration Policy.

Décor Connect and its authorized representatives or resellers provide warranty support only to the original purchaser. Warranty claims, requests for information or other support, and orders for post-warranty repair and service, by end-users that did not purchase directly from Décor Connect or an authorized representative or reseller, must be made through the original purchaser. The intent and explanation of our warranty policy follows:

1. Warranty repairs are only performed by Décor Connect.

2. Owner attempted repairs of Décor Connect LIfeLamptm LED products will void the warranty coverage as a consequence of their being performed.

3. We reserve the right to refuse warranty coverage on a claim by claim basis based on our judgment and discretion. We will not honor a warranty claim if in our opinion the LifeLamptm LED bulb, assembly, or part has been damaged by accident, mishandled, altered, or repaired by the customer where such treatment has affected its performance or reliability.

Thank you

Décor Connect Management

Home of the LifeLamptm LED Bulb

Account Information
Q: How do I change my email address or contact information? top
A: To do so, simply log in to your account using your email address and password, and you will be able to change/edit your personal information in your account profile.

Q: How do I reset my password?  top
A: You may reset your password online at the login page by clicking on the Forgot My Password link, or contact Customer Service at 1-877-239-2852

Shopping Online
Q: How do I place an order online? top

Once you have added item(s) to your Shopping Cart, you will immediately be able to view your item(s) when you click on the Shopping Cart icon and start the checkout process.

Here are the steps you'll go through in the checkout process:

Review the items listed in your Shopping Cart and add any applicable discount or promotional code to your order before proceeding through checkout.

If you are using a promotional code during checkout, enter your promotional code in the promotional code box; then click submit on the submit button and your new discounted pricing will appear in the "Shopping Cart".

Now you may you choose your Checkout method.

Express Checkout:
If you have the Express Checkout option enabled in your account profile, you can easily place online orders. If you are logged in and have completed your shopping, click the Express Checkout option and you will be directed to view your pre-selected billing, shipping and payment information. All you have to do is enter your credit card security code and click "Place Order". During Express Checkout, you cannot make changes to your order, shipping or payment methods, to redeem reward certificates or promotion codes, or to add gift cards - if you need to make any changes to your order, you will be directed to regular checkout by clicking "Exit Express Checkout".

Regular Checkout:
If you are a registered customer, provide your User ID and password and click Regular Checkout. Then follow the steps 2 through 5 below to purchase:

Guest Checkout:
If you do not wish to be a registered customer, please follow these steps to process your order:

1. Billing/Shipping:
Enter your Billing and Shipping Address by clicking on "Enter a new address". You also have the option to select from a previously listed Billing/Shipping address by clicking "Choose different address" and then clicking on "Use this address" to choose the address where you would like your order shipped.

2. Once your Billing and Shipping Address are entered, you are ready to select the shipping service from the "Shipping Method" dropdown menu.

3. Now click "Continue" to proceed through your checkout process. Enter and review your Shipping Address and Billing Address information, then click "Continue".

4. Order Review and Payment:
Verify that all the order information is accurate and enter all of your payment information. You may use a credit card or gift card. Click "Place Order" to finalize your order.

5. Order Confirmation:
Your order has been successfully submitted. You will receive your Order Confirmation Email within a few hours.

How do I determine shipping charges for my order? offers the following shipping methods:
UPS Next Day Air UPS 2nd Day Air UPS Ground UPS 3 Day Select Customer Pick Up

Our system is integrated with UPS. When placing your order with, UPS will automatically calculate your shipping charges based on the shipping method you choose. If you wish to arrange your own shipping, please select the Customer Pick Up option to pick up your order at our distribution center in City of Industry California. If the system shows your ordered product to be available for sale, we will then arrange to have your order ready for pickup the next business day. Simply print your Customer Pick up confirmation # and show that to the receptionist. You MUST have your confirmation # and an ID to present to our warehouse personnel. Hours for customer pick up are from 10a.m. to noon and from 1:00p.m. until 3:00p.m. Please click HERE for a map of our facility.

Please Note:
- Orders placed after 4:00 pm EST will be processed the next business day for Second and Next Business Day Delivery.
- All shipping methods are not available for every shipping destination. Shipments to Puerto Rico, p.o. boxes and APO/FPO addresses will be Standard Delivery only.
- Standard delivery may be slightly longer for remote destinations

Q: Some other online vendors don't charge for shipping; why do you charge? top
A: refuses to "hide" costs. We are confident that our lower prices will more than make up for the shipping costs that you incur. Also please be aware that when you purchase bulbs at retail, you will pay the prevailing sales tax in that area which is typically between 5% to 9%! When purchasing bulbs from, current U.S. laws dictate that you will not be charged sales tax on any purchases on our site unless we are delivering to our home state of Wisconsin. In that case the tax rate applied to your order is 5%.

Q: I can't find the item I'm looking for. How do I search for it? top
A: Please enter a keyword, phrase or item number into our Search field, and click "Go" OR go to the bulb selector and select the type of light fixture(s) you would like to purchase a fluorescent bulb for. Once you do this you will find a listing of all bulbs that could work with that light fixture. Then you must decide what wattage, color, shape, and base you need for your application. These selections are made on the left hand side of the bulb results listing to further refine your search. If you have questions about any of these features and what they mean to you, there is an easy guide on the right hand side of the bulb results listing that will help you make these decisions. If you need additional information on any of these options just click on the hyperlink within each of these areas on the right hand side and you will be delivered to that section of the education guide for further guidance and information.

Q: Will ship to an international address? top
A: currently only ships to the continental U.S., Alaska, Hawaii, Canada, U.S. p.o. boxes, U.S. rural routes, APO, FPO and Puerto Rico. If you are a corporate account outside the US that is interested in purchasing our bulbs, then please email us with your specific needs and we will be happy to address them with you charges $24.95 flat rate shipping to Puerto Rico, Canada, Alaska and Hawaii and $9.95 to any of the contiguous 48 States.

Q: What methods of payment do you accept? top
A: We will gladly accept the following forms of payment: Paypal American Express Discover MasterCard Visa If we are unable to process your credit card, please verify that you entered the correct card number and expiration date. Also, the billing name and address you entered during your order must match your credit card statement exactly. Please contact your credit card company if the problem persists.

Privacy & Security
Q: How do I know that ordering online is secure with top
A: Ensuring that you feel that your credit card information is secured is important to We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is another way of saying that it's a very sophisticated method of scrambling data as it travels from your computer to our website's servers. CVV (credit card security code) In an effort to make your shopping experience as secure as possible, we require that you enter your credit card's 3- to 4-digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.

Q: How can I contact about a potentially fraudulent website or email?  top
A: Please report these issues to Customer Service by calling 1.866.or email

Orders over $99 Free Freight!
Solution Graphics
Affiliate | Newsletter | Site Map | Copyright
Powered by Quart-Softs
For Expert HELP, email
Call or Email:
Shop Here For Bulbs Need Help with Bulb Selection? Click Here Why Buy From
Wholesale Bulbs?