HomeFrequently Asked Questions

Frequently Asked Questions

 
FAQ
Q: How do I cancel my order? top
A: All products with written or expressed warranties will be gladly satisfied, replaced or credited within the warranty time limit. If you wish to cancel your order, call our Customer Service Department during normal business hours. Unless the order is for a specialty item or the product has already shipped, your order will be cancelled without penalty. If your order is for a specialty item, we will have to verify with the manufacturer that the order can be cancelled. You would be responsible for any restock fees charged by that manufacturer. If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) by following the Warranty Info Link prompts in the Customer Care Center. You will be responsible for returning the shipment. There will be a restocking fee and no reimbursement for the original S&H charge.

Q: What methods of payment does wholesalebulbs.net accept? top
A: We accept Visa, Master Card, Discover, American Express, Bank Debit Cards, and PayPal when purchasing compact fluorescent bulbs.

Q: How fast can wholesalebulbs.net get my order to me? top
A: Provided that the energy efficient lighting product is in inventory your order will typically be shipped within in 1 to 2 business days. wholesalebulbs.net maintains 70% of our inventory on a 90 day stock level for excellent service to the client. Our standard shipping partner is UPS. When checking out with your order you can decide which shipping method is best for your needs with UPS. We can deliver your wholesale light bulbs overnight, in 2 days or ground. You can go into your mybulbs location on the site and check the status of your order at any time including tracking the order through UPS right through a convenient window within www.wholesalebulbs.net!.

Q: What happens if my order is lost or damaged? top
A: When you purchase lightbulbs, wholesalebulbs.net employs professional packers and shipping technicians who are experienced in glass shipping. With all the precautions taken by our staff to ship our compact fluorescent bulbs securely it is rare that an order is lost or damaged. In the instance that loss or damage does occur, our customer service department will attempt to correct matters to your satisfaction.

Q: Will wholesalebulbs.net sell my name and address to other companies? top
A: Never! Any information provided is used by wholesalebulbs.net only to serve our customers in the best and most efficient way. Your security is important to us and we do not sell our mailing list to anyone. For more information, read our privacy policy.

Q: Do you accept returns on Ballasts? top
A: All sales are final on ballasts. However, we will accept returns under the following conditions: - Hardware failure within the warranty period - Items that were shipped incorrectly

 
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